At Outlet Power Lawn Mower Store, we’re committed to providing professional-grade garden power tools and equipment with exceptional service. Below you’ll find all the details about our shipping options and straightforward returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to meet your needs:

  1. Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  2. Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote locations. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.

Returns & Exchanges Policy

We stand behind our commercial-grade garden power tools with the same commitment to quality that professional landscapers and gardening enthusiasts expect. If you’re not completely satisfied with your purchase, we offer straightforward returns and exchanges within 15 days of delivery.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Used or assembled lawnmowers and garden power tools
  • Opened containers of fuel or lubricants
  • Custom-made trellis or screening products

Return & Exchange Conditions

To be eligible for return or exchange:

  • Item must be unused, in original packaging with all tags and accessories
  • Original proof of purchase must be provided
  • Return must be initiated within 15 days of delivery

Return Process

  1. Contact Us: Email our support team at [email protected] with your return request within 15 days of delivery.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack the item in its original packaging with all included materials.
  4. Ship Back: Send the package to our Liverpool warehouse using a trackable shipping method.
  5. Inspection: We’ll inspect the returned item upon arrival (typically within 3-5 business days of receipt).
  6. Processing: Once approved, we’ll process your refund or exchange within 5 business days.

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. Original shipping fees are non-refundable.

Exchange Process

Follow the same steps as returns, clearly stating in your email that you’re requesting an exchange and specifying the replacement product (subject to availability).

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Return Request Email Template

Use this template for faster processing:

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Power Lawn Mower Store Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]

Product Name: [Insert]

Reason for Return: [Insert – e.g., defective, incorrect item, change of mind]

I confirm the item is unused and in its original packaging with all accessories.

Please provide return instructions and RMA number at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Number] [Your Email Address]

Contact Us

For any questions about our shipping or returns policy, contact our knowledgeable support team: