Welcome to the Outlet Power Lawn Mower Store FAQ page. We’ve compiled answers to the most common questions about our products, delivery, payments and more. Can’t find what you need? Our Liverpool-based team of garden tool experts are always happy to help at [email protected].
Product Questions
What types of garden tools do you specialise in?
We focus on high-performance garden equipment including lawnmowers, pressure washers, garden power tools, decking materials, sheds, and hand tools like shovels & spades. Our range combines professional-grade equipment with excellent value.
Are your power tools suitable for professional use?
Yes! We stock commercial-grade equipment from trusted brands like Kärcher and Ryobi alongside domestic models. Many landscaping professionals choose our tools for their reliability and our fast delivery service.
Do you sell spare parts for your equipment?
Currently we focus on complete tools and equipment. We recommend contacting the manufacturer directly for spare parts using the warranty information included with your purchase.
Pro Tip: Our cordless power tools are consistently our fastest-selling category. Order these mid-week for quickest dispatch as we keep them permanently in stock at our Liverpool warehouse.
Ordering & Account Questions
How do I create an account?
Simply begin the checkout process and you’ll be prompted to create an account. This lets you track orders, save delivery preferences and view your order history.
Can I modify or cancel my order after placing it?
Contact us immediately at [email protected] if your order hasn’t been dispatched (within 1-2 working days). We’ll do our best to accommodate changes.
I’ve forgotten my password – how can I reset it?
Click “Forgot password” on the login page and enter your email address. You’ll receive a secure link to create a new password.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, convenient checkout.
Are there any hidden fees for international orders?
Absolutely not! All import fees and taxes are calculated and shown clearly at checkout before you pay, so no surprise charges later.
Is my payment information secure?
Yes, we use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Delivery Questions
What are my delivery options?
⚡ Express Shipping (£12.95): Shipped via DHL/FedEx in 10-15 working days after dispatch with full tracking.
🌿 Free Standard Shipping: For orders over £50, delivered in 15-25 working days via EMS.
All orders are processed within 1-2 working days from our Liverpool warehouse.Do you deliver to my country?
We ship worldwide except certain Asian countries and remote locations. Enter your address at checkout to confirm availability.
How are heavy items like lawnmowers shipped?
All large/heavy items are sent via specialist freight carriers with appropriate handling equipment to ensure safe delivery.
Can I change my delivery address after ordering?
Contact us immediately at [email protected] – we can help if your order hasn’t been dispatched yet.
Delivery Insight: Our Liverpool-based team packs all orders personally – real gardeners who use these tools themselves and understand how to protect them in transit.
Returns & Warranty
What’s your returns policy?
We offer a 15-day returns policy from delivery date. Items must be unused and in original packaging with all accessories. Contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5 working days. Your bank may take 3-5 additional days to post the credit.
Are your products covered by warranty?
Yes, all products come with the manufacturer’s warranty (typically 1-3 years). Your receipt serves as proof of purchase for warranty claims.
Still Have Questions?
Our customer service team (real gardeners who use these tools too!) are available at [email protected] to help with any other queries. We typically respond within 1 working day.
Remember: When you shop with Outlet Power Lawn Mower Store, you’re getting more than garden tools – you’re getting our promise of swift delivery, honest pricing and expert support from fellow gardening enthusiasts.